Privacy & Cookie Policy

 

Busy Bee Virtual Bookkeeping is a company registered in England and Wales and operates solely from the UK.  We are registered with the Information Commissioner's Office (ICO) as a Data Controller, Registration No. ZA142549.

 

We are committed to the continued security of your data and the upholding of your privacy rights in line with the Data Protection Act 2018 (GDPR). This includes handling, storing and deleting all data fairly and legally whilst held by ourselves. This policy, which is applicable throughout all of our business operations, details what information we collect and when we collect it, how we use the data, the conditions under which we may disclose to others and how we keep it secure.

 

The information we collect and when:

 

In order for us to meet our legal, statutory and contractual obligations the following information is collected, processed and stored in line with the policy details below:

  • Company Name
  • Contact Name
  • Business Address, Trading and Billing
  • Relevant Email Addresses
  • Company Telephone Number
  • Mobile Telephone Number
  • Payment Information
  • VAT Registration Number
  • ID Documents for Anti-Money Laundering Check

 This information is collected through the methods below:

  • Online Contact Form via our website, www.busybeevirtualbookkeeping.com
  • Via emails
  • Via Text Messages 
  • The Companies House website

How we use the information we collect about you:

 

As you would expect we only use the information you have provided us with to carry out our business operations and inform you of relevant updates about current and new services. The following outlines the specific uses of this information:

  • To record, process, deliver and complete any contracts entered into between you and us for the services we provide.
  • For our legal requirements for record keeping and tax obligations.
  • We are required by HMRC to keep ID Documents in respect of the Anti-Money Laundering Check for 5 years beginning from (1) the date a business relationship ends (2) the date a transaction is completed.
  • To enable us to improve our service in relation to customer requirements and market movements.
  • We may recommend services tailed to you based on previous engagements.
  • If consent has been acquired we may contact you with promotional emails for new and special offers which we feel relevant and worthwhile.

 Disclosure of your information:

 

Our promise is to never sell, rent or exchange information and mailing lists.

 

How we ensure the security of your data and how long we keep it:

 

Busy Bee Virtual Bookkeeping is committed to ensuring your privacy is protected and uses technical, physical and administrative security measures to enable us to be confident in keeping it that way. For example, this means that the company’s computer has firewall and password protection, any data held in hard copy has restricted access.  Any data held within the Cloud is stored with a provider which uses high level encryption.

 

While we are dedicated to securing our systems and services, you are responsible for securing and maintaining the privacy of your passwords and account registration information and verifying that the personal data we maintain about you is accurate and current.

 

Any information collected and used within the company is only retained whilst required in line with the purpose it was acquired for and then removed/deleted as appropriate. If you feel we need to update or remove any details held by us, please let us know so we can make the necessary amendments.

 

Website Cookies

 

Our website uses "cookies" to track use. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this will prevent you from being able to view our website fully.

 

Information on Cookies and their use on this website can be found at:

http://www.busybeevirtualbookkeeping.com/data-handling-information.html

 

What are your rights?

 

You have several legal rights in relation to the information that we hold about you, including:

  • The right to request details of the information we have about you.
  • The right to withdraw your consent to the use of your information for marketing messages, there will always be an unsubscribe button within the message. Please note, we will still be entitled to process your information if you're an existing client and we have another legitimate reason for doing so.
  • The right to ask that we update your information if it is inaccurate or incomplete.
  • The right to ask that we erase your information in certain circumstances. Please note, there may be circumstances where you ask us to erase your information, but we are legally entitled to retain it.
  • The right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of your rights have been infringed by us.

Contact Us

 

If you have any questions relating to our Privacy Policy please contact us on 07708 490814.